Can I extend the duration of an existing booking?

It is possible to extend the duration of an existing booking without the need to create a new one. You do this in the Reservation Module.

1) First open the existing reservation.

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2) In the Period’ tab you can check availability for the new departure date. If the desired dates are unavailable, the system will give you a warning message in red. While if the dates are available, you can proceed with applying the modification by clicking on the ‘Modify booking dates‘ button that will become active. If you need to go back to the previous dates you can reset them using the ‘Revert date changes‘ when necessary.

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After that, go to  the ‘Commercial’ tab where you need to ‘Add service’  naming it, for instance, Extension of Stay and enter the amount in the ‘value‘ field. Click on the ‘Add‘ button and you will see the new service created in the box on the left.

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3) Now you need to edit the service that you just added by clicking on the ‘pencil‘ icon and you will get an ‘Edit payment‘ pop-up window. In the ‘Service Type‘ field select  the ‘monthly balance’ option  from the drop-down list (*mandatory since an extension of stay is part of the Reservation Value of the booking so make sure you choose the monthly option ).

In addition, it is highly recommended to insert the dates referring to the extension period within the ‘Edit payment‘ pop-up box in ‘Reference period‘ as a reference for your administration staff.

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4) Proceed with saving, then click on “Send payments” button. Select the new payment you have just created from the pop-up list and send it to your customer.

Screen Shot 2014-05-07 at 17.02.07Remember before sending the new payment link, to click on the ‘Generate Contract‘ button so that your client will have access to the most recent version of the updated contract including the dates and duration of stay and price in the B2C client reserved area (Mybookingdom).  

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N.B. You can as well add normal extra services at anytime

Additional services:

Depending on the service, you can use the previous procedure keeping in mind that this affects the OVERALL VALUE (Rental amount plus additional services). An example of an extra service is in the screenshot below:

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